Hello and Happy New Year! This year began with very interesting things that Hitbtc.com/ Bitcoin.com gave us. They have been holding my money for a several weeks. Sorry for my english by the way but I must tell you my story. The Russian article is here: Неприятная история с HitBTC - #5 by kir
I wrote this article for the Free TON community just to warn not to use platforms HitBTC and Bitcoin.com and save your money.
At the end of December I wanted to change TON/BTC on Hitbtc. The liquidity on this platform was good (about 5 BTC) and this was good for me. Now for the point:
- On December 22 I made TON deposit of the amount 30497. I made this deposit in 3 transactions:
Screenshot from HitBtc:
On 22 December 30497 TON was about 0.5 BTC. My verification status allowed me to change these funds inside exchange and withdraw it without any problems. This is information from HitBTC:
Also for information: on 22 December I sent documents for verification to get TRADER status and continue to trade on this platform. But it wasn’t so easy.
- After my trading I’ve got 0.57754977 BTC and I wanted to withdraw it that day (I’ll remind that my status was STARTER and I can withdraw it without any problems) but when I started the withdraw process HitBTC sent me a notification about my blocked withdrawal:
That day I wrote in support about my problem and here is the answer that I got:
I concluded that the verification statuses of users of HitBTC have no meaning. They can simply block the user when withdrawing any amount and ask to go through KYC.
- At the moment when I was trying to withdraw my funds I had a request on verification that didn’t pass because of my incorrect address. I uploaded the correct data again and waited for the verification status update from December 24th. After 1 week my status didn’t change and this message was on the service:
- January 2nd I decided to make ticket in support with question about my verification status and after 2 days I receive this answer (!):
So what conclusions I made about HitBTC:
- For me, as a user of the HITBTC cryptocurrency exchange, in order to complete the KYC procedure, I need to report the origin of my funds from the very beginning with attaching all screenshots from other platforms etc. Also I suppose that after confirmation with screenshots they will ask me to come to their office and write explanatory.
- Customer problems that arise from the service need to be pushed through and always create tickets in support and wait for the answer for a long time. It looks like HitBTC delays the moment of withdrawal of users’ funds to the last, and the one who gives up loses his money.
- Verification statuses on HitBTC are irrelevant. No matter how many withdrawal limits a user has, HitBTC can freeze them at any time for a long time.
I see a lot of negative reviews about HitBTC and Bitcoin.com (Bitcoin.com is a single platform with HitBTC) that faced a similar absurd problem.
I wrote this article for the Free TON community just to warn not to use platforms HitBTC and Bitcoin.com and save your money.